Axil is committed to maintaining the highest possible standards and to providing a service that is entirely to the satisfaction of its clients.
To ensure that when complaints are received, they are recorded and if substantiated, they are investigated as appropriate to determine root causes; to ensure adequate corrective actions are implemented; and to ensure records of complaints are kept and maintained.
You can make a complaint
Direct to your contract manager
- By phone: 01536 216 560
- By email: info@axil-is.com
When complaints are received, we will ensure they are dealt with promptly.
Targets:
- To agree a timescale with the complainant within which their complaint should be resolved.
- To verbally respond to a complaint within 1 day of receipt.
- To respond in writing within 28 days of receipt of a complaint.
Concern about an Axil driver? Let us know! Call 01536 216 560